An Association Between Implementing Trauma-Informed Care and Staff Satisfaction (2017)

This 2017 study examined the impact of implementing trauma-informed care (TIC) on the satisfaction of agency staff by comparing the results of a satisfaction survey taken in January of 2014, a month prior to the agency's implementation of TIC, and again twelve months later. Following the implementation of TIC, agency staff reported higher scores on all but one of the six satisfaction survey factors. Increases in staff satisfaction have been associated with better staff retention rates, increased organizational commitment and better performance.